Communication & Stakeholder Management Flashcards
7 cards from real CME practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Stakeholder Management flashcards as text
A manager receives conflicting instructions from two senior leaders. The BEST course of action is to:
Answer: Bring both leaders together or escalate to clarify priority and alignment
Surfacing the conflict to both parties ensures organizational alignment and prevents the manager from being caught between competing directives.
In crisis communication, which principle is considered MOST critical for maintaining stakeholder trust?
Answer: Communicating early, often, and honestly even with incomplete information
Timely and honest communication, even acknowledging uncertainty, preserves credibility far better than silence or delayed perfect information.
A manager needs to communicate a major organizational change to a resistant workforce. Which approach is MOST likely to reduce resistance?
Answer: Involve key opinion leaders in shaping the communication and invite dialogue
Engaging trusted internal voices and creating two-way dialogue builds psychological ownership and reduces fear-driven resistance.
The concept of 'noise' in communication theory refers to:
Answer: Any interference that distorts or disrupts the intended message
Noise encompasses any physical, psychological, or semantic interference that prevents the message from being received as intended.
When developing a stakeholder communication plan, the frequency of updates should PRIMARILY be determined by:
Answer: Each stakeholder's information needs, influence level, and project phase
Tailoring update frequency to each stakeholder's role and the project phase ensures relevance without causing information overload.
Upward communication in an organization is MOST commonly hindered by:
Answer: Employees' fear of negative repercussions for sharing bad news
Psychological safety is the primary driver of upward communication; without it, employees self-censor to avoid perceived punishment.
Which stakeholder engagement level in the Stakeholder Engagement Assessment Matrix indicates that a stakeholder is aware of the project and its potential impacts but not actively supportive?
Answer: Neutral
A 'Neutral' stakeholder has awareness but has not committed to supporting or opposing the project, representing a target for positive engagement.