Communication & Stakeholder Management Flashcards

A project manager notices that a key stakeholder has become disengaged and stopped attending meetings. What is the BEST first step?

Answer: Schedule a one-on-one meeting to understand their concerns

A private conversation allows the manager to uncover the root cause of disengagement before escalating or restructuring communication.

Which communication model best describes the process where a sender encodes a message, transmits it through a channel, and the receiver decodes it?

Answer: Shannon-Weaver model

The Shannon-Weaver model is the classic linear transmission model involving encoding, channel, and decoding steps.

When managing stakeholders with HIGH power and LOW interest, the recommended engagement strategy is to:

Answer: Keep satisfied with minimal but strategic communication

High-power, low-interest stakeholders should be kept satisfied to prevent them from becoming obstacles without overwhelming them with detail.

A CME candidate is presenting a proposal to a skeptical executive board. Which approach is MOST effective for persuasion?

Answer: Open with a compelling narrative tied to organizational goals before presenting data

Framing data within a narrative that connects to executive priorities increases buy-in by making the proposal personally relevant.

Active listening is best demonstrated by:

Answer: Paraphrasing the speaker's points and asking clarifying questions

Paraphrasing and clarifying questions confirm understanding and signal genuine engagement to the speaker.

In cross-functional team communication, 'information silos' are MOST effectively broken down by:

Answer: Creating shared dashboards and cross-departmental liaison roles

Shared dashboards and liaison roles create structural channels for ongoing lateral information flow across functions.

Which conflict resolution style involves finding a middle ground where both parties give up something to reach agreement?

Answer: Compromising

Compromising requires each party to concede on some points, resulting in a partially satisfying outcome for both sides.