CMC Special & High-Value Item Handling 3

Question 1

When a customer wants to ship a classic automobile as part of their household goods relocation, what should a CMC advise?

Accepted Answer

Recommend a specialized auto transport carrier with enclosed vehicle transport

Answer

Include it in the standard household goods van shipment

Answer

Disassemble removable parts and crate them with household goods

Answer

Refuse the request because vehicles cannot move with household goods

Question 2

What is the primary purpose of a High-Value Inventory (HVI) form in household goods moving?

Accepted Answer

To separately list and document items valued above $100 per pound

Answer

To create a separate invoice for premium packing and crating services

Answer

To record all items weighing more than 100 lbs in the shipment

Answer

To calculate additional accessorial charges for specialty handling

Question 3

A customer has a rare stamp collection valued at $50,000. What is the most important advice a CMC should provide?

Accepted Answer

Consider transporting them personally or via a specialized secure courier service

Answer

Pack stamps in a fireproof box and include them in the main shipment

Answer

Declare them on the bill of lading at full replacement value and insure accordingly

Answer

Pack them with other important documents in a waterproof sealed container

Question 4

Which of the following best describes a 'custom crate' in the context of specialty moving services?

Accepted Answer

A built-on-site wooden enclosure engineered to the exact dimensions of the specific item

Answer

A metal container with adjustable internal bracing purchased from a supplier

Answer

A pre-made wooden box selected from standard moving supply inventory

Answer

A reinforced cardboard box with pre-cut custom foam inserts

Question 5

During a pre-move survey, what should a CMC look for when identifying items that will require specialty handling or crating?

Accepted Answer

Fragile items, oversized pieces, high-value articles, and items requiring disassembly

Answer

Items that appear old, worn, or aesthetically unusual

Answer

Items that are dusty, neglected, or in poor visible condition

Answer

Items that are a different color or material from the rest of the household goods

Question 6

If a carrier custom-crated an item and it arrives damaged but the external crate shows no signs of damage, what is the likely liability outcome?

Accepted Answer

The carrier may have limited liability since undamaged crating suggests another cause

Answer

The carrier bears full liability for the item's full replacement value

Answer

Liability automatically transfers to the crating subcontractor hired by the carrier

Answer

The carrier has zero liability when custom crating was provided by the mover

Question 7

Under what circumstances should a CMC always advise a customer NOT to include fine jewelry, cash, or irreplaceable documents in a household goods shipment?

Accepted Answer

Always — these items should be transported personally due to carrier tariff exclusions and limited liability

Answer

Only when the total value of such items exceeds $500

Answer

Only when the customer is unable to provide original purchase receipts

Answer

Only during interstate moves where federal tariff regulations apply