Special & High-Value Item Handling Flashcards
7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Special & High-Value Item Handling flashcards as text
When a customer wants to ship a classic automobile as part of their household goods relocation, what should a CMC advise?
Answer: Recommend a specialized auto transport carrier with enclosed vehicle transport
Classic automobiles require specialized enclosed vehicle transport to protect them from weather, road debris, and physical damage that could occur during standard household goods transport.
What is the primary purpose of a High-Value Inventory (HVI) form in household goods moving?
Answer: To separately list and document items valued above $100 per pound
The High-Value Inventory form specifically documents items valued above $100 per pound, ensuring proper notation for liability determination and claims processing purposes.
A customer has a rare stamp collection valued at $50,000. What is the most important advice a CMC should provide?
Answer: Consider transporting them personally or via a specialized secure courier service
Irreplaceable high-value items like rare stamp collections are best transported personally or through a secure courier service, since standard carrier liability may not adequately cover their full worth.
Which of the following best describes a 'custom crate' in the context of specialty moving services?
Answer: A built-on-site wooden enclosure engineered to the exact dimensions of the specific item
Custom crates are constructed on-site to precisely fit a specific item's dimensions, providing engineered internal support and protection tailored to that particular piece.
During a pre-move survey, what should a CMC look for when identifying items that will require specialty handling or crating?
Answer: Fragile items, oversized pieces, high-value articles, and items requiring disassembly
During a pre-move survey, a CMC must identify fragile, oversized, high-value, and complex-disassembly items to plan appropriate specialty packing, crating, and handling services in the estimate.
If a carrier custom-crated an item and it arrives damaged but the external crate shows no signs of damage, what is the likely liability outcome?
Answer: The carrier may have limited liability since undamaged crating suggests another cause
When a carrier-crated item is damaged but the crate shows no external damage, the carrier may argue the damage resulted from inherent vice or pre-existing condition, potentially limiting their liability.
Under what circumstances should a CMC always advise a customer NOT to include fine jewelry, cash, or irreplaceable documents in a household goods shipment?
Answer: Always — these items should be transported personally due to carrier tariff exclusions and limited liability
Fine jewelry, cash, and irreplaceable documents are typically excluded from carrier liability under standard tariff provisions, so customers should always transport them personally to avoid uncompensated total loss.