Moving Industry Regulations & Compliance Flashcards
7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Moving Industry Regulations & Compliance flashcards as text
Under FMCSA regulations, what must a carrier do if it is unable to deliver a shipment on the agreed delivery date?
Answer: Notify the customer and store goods at no extra charge until delivery is possible
If a carrier cannot meet the agreed delivery date, it must notify the customer and cannot charge for storage until a reasonable opportunity has passed.
A mover operating as a 'broker' rather than a carrier is legally required to do which of the following?
Answer: Disclose their broker status and provide the name of the carrier that will perform the move
Brokers must clearly disclose that they are brokers, not carriers, and must identify which licensed carrier will actually transport the goods.
What is the legal significance of a carrier's USDOT number?
Answer: It uniquely identifies the motor carrier and is required on all vehicles and marketing materials for interstate commerce
The USDOT number is the federal identifier assigned by FMCSA that must appear on vehicles and documents for carriers engaged in interstate commerce.
Which of the following best describes 'Full Value Protection' in household goods moving?
Answer: The carrier's liability to repair, replace, or pay current market value for any lost or damaged item
Full Value Protection means the carrier is liable for the replacement value of lost or damaged goods—repair, replacement, or cash settlement.
When an in-home survey is conducted before an interstate move, which party must conduct it for the estimate to be considered a visual survey?
Answer: The carrier or an authorized agent of the carrier
A visual survey must be conducted by the carrier or their authorized agent in person at the customer's residence.
Under FMCSA arbitration program requirements, carriers must offer arbitration for which type of disputes?
Answer: Loss and damage claims valued at $10,000 or less
Interstate household goods carriers must offer arbitration for loss and damage claims of $10,000 or less as an alternative to litigation.
What is the primary purpose of a 'household goods descriptive inventory' prepared at pickup?
Answer: To document the condition and identity of items at origin so any damage can be verified at delivery
The inventory records each item's condition at origin, creating a baseline to compare against upon delivery to substantiate any damage claims.