Moving Industry Regulations & Compliance Flashcards

Under FMCSA regulations, what is the maximum number of days a carrier has to acknowledge a loss or damage claim from a household goods customer?

Answer: 30 days

FMCSA requires carriers to acknowledge receipt of a loss or damage claim within 30 days.

Which federal agency primarily regulates interstate household goods movers in the United States?

Answer: Federal Motor Carrier Safety Administration (FMCSA)

The FMCSA, a division of the DOT, is the primary regulator for interstate household goods moving companies.

A carrier's tariff that is published and available to the public is required to include which of the following?

Answer: Rates, charges, and service terms applicable to transportation

A carrier's tariff must include the rates, charges, and terms that govern transportation services.

What document must an interstate mover provide to a customer that summarizes their rights and responsibilities before the move?

Answer: Your Rights and Responsibilities When You Move booklet

FMCSA requires movers to give customers the 'Your Rights and Responsibilities When You Move' booklet before the move.

Under a non-binding estimate, a carrier can collect no more than what percentage over the estimate at delivery before the customer must be given 30 days to pay the remainder?

Answer: 10%

At delivery on a non-binding estimate, the carrier can only collect the estimated amount plus 10%; the rest must be billed with a 30-day payment period.

Which type of moving estimate legally caps the final price at the quoted amount, regardless of actual weight or services used?

Answer: Binding estimate

A binding estimate is a guaranteed price that cannot change as long as no additional services are requested.

Under FMCSA rules, a carrier must complete final disposition of a loss or damage claim within how many days of receipt?

Answer: 180 days

Carriers must pay, deny, or make a settlement offer on claims within 120 days of receiving the claim.