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Estimating Procedures & Pricing Strategies Flashcards

7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Estimating Procedures & Pricing Strategies flashcards as text

  1. During a pre-move survey, a consultant discovers the customer has a grand piano on the second floor with no staircase wide enough for standard removal. What should the consultant do?

    Answer: Note the piano as requiring specialized hoisting service and adjust the estimate accordingly

    When standard access is unavailable, consultants must note specialized hoisting or rigging requirements and price them as accessorial services in the estimate.

  2. A shipper's actual weight at destination is 8,200 lbs but the binding estimate was based on 7,500 lbs. On a binding estimate, how much does the shipper owe?

    Answer: The binding estimate amount only, regardless of the higher actual weight

    A binding estimate obligates the mover to the quoted price; the shipper pays the binding amount even when actual weight exceeds the estimate, as long as no additional services were added.

  3. What does a 'tariff' represent in the context of a moving company's pricing structure?

    Answer: A published schedule of rates, charges, and service terms filed with or available to regulators

    A tariff is a carrier's published document outlining all rates, rules, and charges, which serves as the basis for every estimate and invoice.

  4. A mover charges an additional $150 flight-of-stairs fee per flight above the first. A customer's items must travel up 3 flights. How much is the stair-carry surcharge?

    Answer: $300

    If the first flight is included and additional flights cost $150 each, 2 additional flights × $150 = $300.

  5. Which document must a mover provide to an interstate household goods customer at the time a written estimate is provided?

    Answer: 'Your Rights and Responsibilities When You Move' booklet

    FMCSA requires movers to provide the 'Your Rights and Responsibilities When You Move' publication whenever a written estimate is given for an interstate household goods move.

  6. What is the main advantage of performing an in-person visual survey versus a phone estimate for a large interstate move?

    Answer: It allows accurate identification of all items, access conditions, and specialty service needs

    An in-person survey provides firsthand knowledge of the shipment's scope, access challenges, and special items, resulting in a more accurate estimate and fewer disputes.

  7. If a customer's shipment is reweighed at their request and the reweigh shows a lower weight than the origin weigh, which weight is used to calculate the final charge?

    Answer: The lower reweigh weight

    Under FMCSA regulations, if a reweigh produces a lower weight, the carrier must use the lower weight to calculate the final transportation charges.