Practice Test Geeks(CMC) Certified Moving Consultant Practice Test
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Cargo Claim Filing & Resolution Flashcards

7 cards from real CMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Under 49 CFR Part 370, how long does a carrier have to pay, deny, or make a settlement offer on a cargo claim after receiving all required documentation?

    Answer: 120 days

    Once a carrier has all necessary claim documentation, federal regulations require disposition (payment, denial, or offer) within 120 days.

  2. A customer purchased Full Value Protection for their move. A flat-screen TV is damaged beyond repair. The mover's obligation is to:

    Answer: Repair, replace with a like item, or pay the current market value

    Full Value Protection requires the carrier to repair, replace with a like item of equal quality, or pay the current market replacement value.

  3. A shipper discovers concealed damage to a grandfather clock two weeks after delivery. Under federal rules, what is the deadline for filing a concealed damage claim?

    Answer: 9 months from the delivery date

    Federal law allows shippers 9 months from the delivery date to file a loss or damage claim, including concealed damage discovered after delivery.

  4. Which of the following is NOT a valid reason for a carrier to deny a cargo claim?

    Answer: The shipper packed the item themselves in a sturdy box

    Shipper-packed items can still give rise to valid claims if the carrier's negligence caused the damage; proper packing by the shipper alone is not an absolute defense.

  5. When a carrier makes a settlement offer that the shipper considers too low, what is the shipper's FIRST recommended step?

    Answer: Submit a written counter-proposal with supporting documentation

    Submitting a written counter-proposal with documentation (repair estimates, appraisals) is the standard first step before escalating to litigation or regulatory complaints.

  6. What is the purpose of a 'high-value inventory' form in a household goods move?

    Answer: To declare items worth more than $100 per pound so the carrier is aware of extraordinary value

    The high-value inventory form notifies the carrier of articles with extraordinary value (over $100/lb) to ensure they are covered under the shipment valuation.

  7. A mover delivers goods and the customer notes damage on the delivery receipt but does not specify which items are damaged. How should the moving consultant advise the customer to protect their claim?

    Answer: Follow up with a detailed written claim letter specifying each damaged item within the filing deadline

    A general notation preserves the right to file but must be followed by a detailed written claim identifying specific items, damages, and values within the filing deadline.