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Cargo Claim Filing & Resolution Flashcards

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  1. Under the Carmack Amendment, what is the standard liability limit for a household goods carrier operating under released value protection?

    Answer: $0.60 per pound per article

    The Carmack Amendment sets the default released value (minimum liability) at $0.60 per pound per article for interstate household goods moves.

  2. A shipper files a cargo claim 10 months after delivery. The carrier's tariff requires claims to be filed within 9 months. What is the most likely outcome?

    Answer: The claim is denied as untimely

    Carriers may deny claims filed after the tariff-specified deadline, and courts generally uphold these time limits as long as they meet minimum federal requirements.

  3. Which document serves as the primary evidence of the condition of goods at origin when a cargo claim is disputed?

    Answer: The inventory/exception sheet signed at pickup

    The inventory or exception sheet signed by both parties at origin establishes the documented pre-move condition of the goods.

  4. When a mover offers a monetary settlement on a damaged item instead of repairing it, the settlement amount must be based on:

    Answer: The cost of repair or the depreciated value, whichever is less

    Under released value protection, the mover's liability is limited to the lesser of the repair cost or the depreciated cash value of the item.

  5. A customer wants to file a claim for a box that was entirely lost during a move. What information is most critical for the carrier to process this claim?

    Answer: Inventory number, description of contents, and declared value

    The carrier needs the inventory reference, a description of missing contents, and value to assess and settle a lost-box claim.

  6. What is the maximum time a carrier has to acknowledge receipt of a cargo claim under federal regulations?

    Answer: 30 days

    Federal regulations (49 CFR Part 370) require carriers to acknowledge receipt of a claim in writing within 30 days.

  7. A shipper signed a 'subject to count' notation on the delivery receipt for several boxes. How does this affect a subsequent cargo claim for missing items?

    Answer: It preserves the shipper's right to file a claim for shortage discovered after delivery

    'Subject to count' notations protect the shipper's claim rights when a full count was not possible at delivery.