Quality Control & Process Improvement Flashcards
7 cards from real CMAS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Control & Process Improvement flashcards as text
An 'adverse event' in healthcare quality management is BEST defined as:
Answer: An unintended injury resulting from medical management rather than the patient's condition
An adverse event is an injury caused by medical management, distinguishing it from harm resulting from the patient's underlying disease.
Which quality framework was developed specifically for evaluating healthcare quality across six domains: safe, effective, patient-centered, timely, efficient, and equitable?
Answer: IOM's 'Crossing the Quality Chasm' framework
The Institute of Medicine's 2001 report 'Crossing the Quality Chasm' established these six aims as the cornerstone of healthcare quality.
A medical office implements a policy requiring two staff members to verify patient identity before any invasive procedure. This is an example of:
Answer: Redundancy as an error prevention strategy
Building redundancy into critical steps creates a safety net so that if one check fails, another catches the error.
When reviewing quality data, a medical administrator notices that appointment no-show rates are significantly higher on Mondays. This pattern is BEST analyzed using which tool?
Answer: Control chart stratified by day of week
Stratifying control chart data by day of week allows the administrator to visually confirm and quantify the Monday no-show pattern.
Which type of waste, as defined by Lean methodology, occurs when a medical receptionist enters the same patient data into three separate systems?
Answer: Duplication (extra-processing)
Extra-processing waste occurs when more work is done than necessary, such as entering redundant data across multiple systems.
A Failure Mode and Effects Analysis (FMEA) is used in medical offices PRIMARILY to:
Answer: Proactively identify and prioritize potential process failures before they happen
FMEA is a prospective risk assessment tool that identifies potential failure points and their severity before harm occurs.
In the context of medical office quality improvement, 'staff buy-in' is MOST critical during which phase of a PDCA cycle?
Answer: Do
During the Do phase, staff actually implement the change, so their willingness and engagement directly determines whether the intervention is executed as intended.