CMAA Patient Intake and Registration 3

Question 1

What is the purpose of a financial responsibility agreement during intake?

Accepted Answer

Establish the patient's obligation to pay for uncovered services and outline payment expectations

Answer

Guarantee unlimited free care

Answer

Waive the patient's right to dispute charges

Answer

Authorize selling debt to collections immediately

Question 2

A patient has insurance the office has never contracted with. What should the CMAA do?

Accepted Answer

Verify the plan, determine network status, inform patient of potential costs, and offer options

Answer

Refuse to see the patient

Answer

Accept without verification

Answer

Tell the patient their insurance is invalid

Question 3

What information is included in a patient's medical history form during intake?

Accepted Answer

Past conditions, surgical history, family history, allergies, medications, and social history

Answer

Only current medications

Answer

Employment history and salary

Answer

Only reason for current visit

Question 4

How should intake forms be handled when a patient has a language barrier?

Accepted Answer

Use qualified interpreter services or translated forms

Answer

Skip the forms entirely

Answer

Ask another patient to translate

Answer

Have patient sign blank forms to complete later

Question 5

What is the purpose of verifying identity with a photo ID during check-in?

Accepted Answer

Prevent identity theft, insurance fraud, and medical identity errors

Answer

Ensure patient is old enough to be seen alone

Answer

Comply with immigration laws

Answer

Add photo to social media

Question 6

A patient discloses having a living will and healthcare POA. What should the CMAA do?

Accepted Answer

Document their existence in the record and request copies for the chart

Answer

Ignore it as irrelevant to the visit

Answer

Tell the patient to only discuss with the doctor

Answer

Store separately from the medical record