CMA Stakeholder Management and Communication 3

Question 1

An architect is leading a design for a new hospital. Which stakeholder group is MOST critical to engage during the programming phase?

Accepted Answer

Clinical staff, facilities management, and patient advocacy groups

Answer

Clinical staff bring operational expertise, facilities management addresses maintenance needs, and patient advocates ensure the building serves its end users effectively during programming.

Question 2

What is the PRIMARY purpose of a stakeholder communication plan developed at the start of a complex project?

Accepted Answer

To define who receives what information, at what frequency, and through which channels to prevent miscommunication

Answer

A stakeholder communication plan ensures the right information reaches the right people at the right time, reducing misunderstandings and decision delays.

Question 3

A client requests a major scope change after construction documents are 80% complete. What should the architect communicate FIRST?

Accepted Answer

Provide the client with a written assessment of schedule, cost, and coordination impacts before proceeding

Answer

The client must understand the full downstream consequences of late scope changes before authorizing the architect to proceed, which prevents disputes and unrealistic expectations.

Question 4

During a design review meeting, a key stakeholder misunderstands a floor plan and approves it incorrectly. What is the architect's BEST response after the meeting?

Accepted Answer

Send a written meeting summary clarifying the design intent and request confirmation of informed approval

Answer

Ensuring genuine informed consent requires the architect to clarify misunderstandings promptly in writing and obtain confirmation before proceeding.

Question 5

A neighborhood association has strong opinions about building aesthetics but has no formal authority over the project. How should the architect engage this group?

Accepted Answer

Include them in early design workshops to gather input that may voluntarily improve community fit

Answer

Engaging influential informal stakeholders early can prevent opposition campaigns that delay approval, even when their input is advisory rather than binding.

(CMA) Certified Master Architect Practice Test

(CMA) Certified Master Architect Practice Test

CMA Stakeholder Management and Communication 3