CMA Stakeholder Management and Communication 2

Question 1

A community group opposes a new transit-oriented development project citing concerns about displacement of longtime residents. What is the architect's MOST effective first step?

Accepted Answer

Hold a listening session to understand specific displacement concerns before revising the design

Answer

Holding a listening session demonstrates respect, gathers actionable data, and allows the architect to identify design modifications that can address community concerns.

Question 2

When preparing a project status report for a non-technical municipal client board, which communication approach is MOST appropriate?

Accepted Answer

Use visual diagrams, plain language summaries, and milestone-based progress indicators

Answer

Non-technical clients benefit most from visual aids and plain language that translate complex progress into understandable milestones.

Question 3

A developer client wants to cut acoustic insulation from a mixed-use building to reduce costs, but future tenants have been promised a quiet residential environment. How should the architect respond?

Accepted Answer

Document the developer's request, explain the impact on promised conditions, and propose cost-neutral alternatives

Answer

The architect must inform the client of consequences to third-party stakeholders and explore alternatives while documenting decisions to protect all parties.

Question 4

During value engineering, the structural engineer recommends eliminating a feature the historic preservation board requires. Who should the architect notify first?

Accepted Answer

The client, while simultaneously alerting the preservation board of the potential issue

Answer

The client must be informed first as the decision-maker, and the preservation board should be alerted simultaneously because their approval is a regulatory requirement.

Question 5

An architect discovers mid-construction that a subcontractor's work does not meet specified material standards. Which communication action is MOST appropriate?

Accepted Answer

Issue a written non-conformance notice to the contractor, copy the client, and document corrective action required

Answer

A written non-conformance notice creates an official record, notifies the responsible party, and keeps the client informed as required by standard construction administration duties.

(CMA) Certified Master Architect Practice Test

(CMA) Certified Master Architect Practice Test

CMA Stakeholder Management and Communication 2