CLTD Reverse Logistics Flashcards
6 cards from real CLTD practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CLTD Reverse Logistics flashcards as text
Which process converts waste materials into new products or raw resources in the context of reverse logistics?
Answer: Recycling
Recycling breaks down materials to create new raw materials or products, reducing waste and environmental impact.
What is 'advance disposition' in reverse logistics?
Answer: Determining the fate of a product before it is physically returned
Advance disposition allows companies to make handling decisions early, often before physical receipt, speeding up processing and reducing costs.
What does a 'return merchandise authorization' (RMA) primarily help a company control?
Answer: The volume, type, and processing of product returns
RMAs are authorization numbers that allow companies to track and manage returns, ensuring only valid returns are accepted and routed correctly.
Which KPI measures the elapsed time from return initiation to credit or replacement issuance to the customer?
Answer: Reverse logistics cycle time
Reverse logistics cycle time tracks end-to-end efficiency from when a return starts to when the customer receives their resolution.
Which disposition option typically recovers the least value from returned products?
Answer: Scrapping or landfill
Scrapping or landfill disposal recovers little to no economic value and represents the lowest option in the reverse logistics value hierarchy.
What is the environmental benefit of effective reverse logistics programs?
Answer: Reduced landfill waste through product recovery and recycling
Effective reverse logistics diverts materials from landfills by finding productive uses for returned and end-of-life products.