Communication & Stakeholder Engagement Flashcards

A court reporter contacts you requesting collaboration on a lengthy multi-day hearing transcript. What communication step is essential before dividing the work?

Answer: Align on formatting standards, speaker identification conventions, and handoff procedures

Aligning on standards before dividing collaborative work prevents inconsistencies that would require extensive revision.

Which of the following best describes 'active listening' in the context of a legal transcriptionist's client intake call?

Answer: Asking clarifying questions, summarizing requirements back, and confirming understanding

Active listening involves clarifying, summarizing, and confirming to ensure complete and accurate understanding of client needs.

An attorney calls to say the transcript you delivered contains content he believes was off-the-record. What is the correct immediate response?

Answer: Immediately withdraw the transcript from circulation and escalate to your supervisor

Removing potentially protected content from circulation immediately limits liability while escalation ensures proper handling.

What is the purpose of sending a transcript delivery confirmation to a client after completing an assignment?

Answer: To create a record confirming receipt and starting any revision request clock

Delivery confirmations establish a documented record of receipt, which is important if revision deadlines or disputes arise.

When a non-attorney legal professional (e.g., a legal administrator) asks you to bypass a required attorney approval step, how should you respond?

Answer: Politely decline and explain that the approval process exists to protect all parties

Maintaining required approval protocols protects confidentiality, accuracy, and legal compliance even under internal pressure.

A client requests that you sign a non-disclosure agreement (NDA) before receiving audio files. What does this indicate about client expectations?

Answer: The client expects strict confidentiality and formal legal protection of sensitive information

An NDA request signals that the client prioritizes formal, legally binding confidentiality protections for their sensitive matter.

During a deposition transcript review call, the defending attorney and the noticing attorney disagree about a disputed word. What is the transcriptionist's role?

Answer: Provide the audio timestamp for the disputed word and let the parties and/or court resolve it

Providing the audio reference is the transcriptionist's appropriate role; final resolution of legal disputes is not within their authority.