CLP Tenant Relations & Retention 3

Question 1

Under the Fair Housing Act, when offering lease renewal incentives, a leasing professional MUST:

Accepted Answer

Apply incentives consistently to all renewing tenants without regard to protected class characteristics

Answer

Offer incentives only to tenants who have never filed a maintenance complaint

Answer

Reserve the best incentives for tenants who refer new residents

Answer

Provide incentives only to tenants who have resided at the property for more than two years

Question 2

A tenant submits a notice to vacate but seems undecided. The MOST effective retention tactic is to:

Accepted Answer

Schedule a personal conversation to uncover the reason for leaving and present tailored solutions

Answer

Immediately begin marketing the unit to prospective tenants

Answer

Offer a lease buyout to expedite their departure

Answer

Send a standard renewal letter with the current market rate

Question 3

Which of the following is an example of a value-added service that can improve tenant retention?

Accepted Answer

Offering package lockers, a resident portal, or on-site fitness classes

Answer

Increasing monthly rent to fund property upgrades

Answer

Reducing maintenance response times below the legally required minimum

Answer

Providing mandatory lease education seminars for all residents

Question 4

A tenant's lease ends in 90 days. When should the leasing professional FIRST initiate the renewal conversation?

Accepted Answer

At 90 days or more before expiration to give the tenant maximum time to decide

Answer

At exactly 60 days before lease expiration, as required by most state laws

Answer

At 30 days before expiration when the tenant begins thinking about renewal

Answer

Only after the tenant submits a written request to renew

Question 5

A leasing professional notices a spike in move-outs from a particular building section. The BEST next step is to:

Accepted Answer

Analyze exit survey data and speak with departing tenants to identify the root cause

Answer

Immediately lower rents in that section to attract new tenants

Answer

Report the trend to ownership without further investigation

Answer

Increase marketing spend to offset the expected vacancies

Question 6

Which lease clause is MOST important for setting clear expectations about renewal terms and notice requirements?

Accepted Answer

The lease renewal and notice-to-vacate provision

Answer

The pet policy addendum

Answer

The subletting and assignment clause

Answer

The right of entry clause

Question 7

What does a high 'resident satisfaction score' on a post-move-in survey PRIMARILY indicate?

Accepted Answer

The move-in process was smooth and the tenant's initial expectations were met

Answer

The property's rent is below market rate

Answer

The tenant is highly likely to pay rent on time

Answer

The leasing agent successfully up-sold premium unit features