CLP CLP Customer Service & Demand Management 1

Question 1

Which metric measures the percentage of customer orders shipped completely on the first attempt?

Accepted Answer

Fill Rate

Answer

Fill rate measures the percentage of customer demand satisfied from available stock on the first shipment attempt.

Question 2

What is the primary purpose of a Service Level Agreement (SLA) in logistics?

Accepted Answer

To define expected performance standards between parties

Answer

An SLA formally documents the agreed-upon performance standards and responsibilities between a logistics provider and its customer.

Question 3

Demand sensing uses which type of data to improve short-term forecasting accuracy?

Accepted Answer

Near-real-time point-of-sale and shipment data

Answer

Demand sensing leverages near-real-time data such as point-of-sale signals and shipment records to generate more accurate short-term demand forecasts.

Question 4

A company experiences a sudden spike in customer orders that exceeds forecasted demand. This is best described as:

Accepted Answer

Demand variability

Answer

Demand variability refers to fluctuations in customer order patterns that deviate from forecasted levels.

Question 5

Which customer service element refers to the time elapsed from order placement to delivery?

Accepted Answer

Order cycle time

Answer

Order cycle time is the total elapsed time from when a customer places an order to when the order is received.

(CLP) Certified Logistics Professional Practice Test

(CLP) Certified Logistics Professional Practice Test

CLP CLP Customer Service & Demand Management 1