CLP CLP Customer Service & Demand Management 2

Question 1

What does the term 'perfect order' measure in logistics customer service?

Accepted Answer

Orders delivered complete, on time, undamaged, and with accurate documentation

Answer

The perfect order metric measures the percentage of orders that are complete, on time, undamaged, and accompanied by accurate documentation.

Question 2

Which forecasting method assigns greater weight to more recent data points?

Accepted Answer

Exponential smoothing

Answer

Exponential smoothing applies exponentially decreasing weights to older observations, giving more influence to recent data.

Question 3

A backorder situation occurs when:

Accepted Answer

Customer demand exceeds available inventory

Answer

A backorder occurs when a customer places an order for a product that is currently out of stock and must be fulfilled at a later date.

Question 4

What is the main goal of vendor-managed inventory (VMI) from a customer service perspective?

Accepted Answer

Ensuring consistent product availability at the customer location

Answer

VMI improves customer service by allowing suppliers to monitor and replenish inventory at customer locations, reducing stockouts.

Question 5

Which of the following best describes a 'pull' demand strategy?

Accepted Answer

Production triggered by actual customer demand signals

Answer

A pull strategy initiates production or replenishment in response to actual customer demand rather than anticipated future demand.

(CLP) Certified Logistics Professional Practice Test