CLP Customer Service & Demand Management Flashcards
6 cards from real CLP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CLP Customer Service & Demand Management flashcards as text
Which practice involves customers sharing point-of-sale data with their suppliers to improve replenishment?
Answer: Continuous replenishment planning (CRP)
Continuous replenishment planning uses real-time POS data shared by customers with suppliers to trigger timely and accurate replenishment.
A high order fill rate with a low perfect order rate most likely indicates a problem with:
Answer: Order accuracy or on-time delivery
If fill rate is high but perfect order rate is low, the issue lies in dimensions other than availability — typically documentation accuracy, damage, or timeliness.
Seasonal demand patterns in logistics planning are best addressed through:
Answer: Adjusting inventory and capacity plans in advance of peak periods
Effective management of seasonal demand requires proactive inventory builds and capacity arrangements before peak periods arrive.
Which KPI directly measures a logistics provider's responsiveness to customer inquiries and complaints?
Answer: Customer response time
Customer response time measures how quickly a logistics provider acknowledges and resolves customer inquiries or complaints.
The bullwhip effect in supply chains is primarily caused by:
Answer: Demand signal distortion and order batching across supply chain tiers
The bullwhip effect occurs when small fluctuations in end-customer demand are amplified as orders move upstream through the supply chain.
Order promising in advanced planning systems allows logistics managers to:
Answer: Commit to customer delivery dates based on real-time inventory and capacity
Order promising uses real-time visibility into available inventory and capacity to give customers accurate and reliable delivery commitments.