Practice Test Geeks(CLP) Certified Leasing Professional Practice Test
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Tenant Relations & Retention Flashcards

7 cards from real CLP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Tenant Relations & Retention flashcards as text

  1. Under the Fair Housing Act, when offering lease renewal incentives, a leasing professional MUST:

    Answer: Apply incentives consistently to all renewing tenants without regard to protected class characteristics

    Renewal incentives must be offered on a non-discriminatory basis to comply with the Fair Housing Act's prohibition on differential treatment based on protected classes.

  2. A tenant submits a notice to vacate but seems undecided. The MOST effective retention tactic is to:

    Answer: Schedule a personal conversation to uncover the reason for leaving and present tailored solutions

    Understanding the specific reason a tenant is leaving allows the leasing professional to address it directly, which is the most effective recovery strategy.

  3. Which of the following is an example of a value-added service that can improve tenant retention?

    Answer: Offering package lockers, a resident portal, or on-site fitness classes

    Amenities and conveniences that improve daily life create a higher perceived value of the property, making tenants less likely to move.

  4. A tenant's lease ends in 90 days. When should the leasing professional FIRST initiate the renewal conversation?

    Answer: At 90 days or more before expiration to give the tenant maximum time to decide

    Beginning renewal outreach 90+ days in advance gives tenants time to consider their options and reduces the risk of last-minute vacancies.

  5. A leasing professional notices a spike in move-outs from a particular building section. The BEST next step is to:

    Answer: Analyze exit survey data and speak with departing tenants to identify the root cause

    Exit survey analysis and direct tenant conversations reveal the underlying cause of move-outs, enabling targeted corrective action.

  6. Which lease clause is MOST important for setting clear expectations about renewal terms and notice requirements?

    Answer: The lease renewal and notice-to-vacate provision

    The renewal and notice-to-vacate clause specifies timelines and conditions for renewal, preventing misunderstandings that can damage tenant relations.

  7. What does a high 'resident satisfaction score' on a post-move-in survey PRIMARILY indicate?

    Answer: The move-in process was smooth and the tenant's initial expectations were met

    A high satisfaction score after move-in reflects a positive first impression, which research links to longer tenancy and higher renewal rates.