Property Maintenance & Operations Flashcards
7 cards from real CLP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Property Maintenance & Operations flashcards as text
A resident reports that the hot water heater is producing lukewarm water. What is the FIRST step a leasing professional should take?
Answer: Submit a maintenance work order and notify the resident of the expected timeframe
The correct first step is to submit a maintenance work order and communicate the expected response timeframe to the resident.
Which federal law requires property managers to disclose the presence of lead-based paint in housing built before 1978?
Answer: Residential Lead-Based Paint Hazard Reduction Act
The Residential Lead-Based Paint Hazard Reduction Act (Title X) mandates disclosure of known lead-based paint hazards in pre-1978 housing.
A property's HVAC system has a Minimum Efficiency Reporting Value (MERV) rating of 13 on its filters. What does a higher MERV rating indicate?
Answer: The filter captures smaller particles and provides better air filtration
A higher MERV rating means the filter captures finer particles, providing superior air filtration quality.
During a routine property inspection, a maintenance technician discovers a small natural gas leak near a stove. What is the correct protocol?
Answer: Evacuate the unit, avoid activating switches, and call the gas company immediately
A gas leak is a life-safety emergency requiring immediate evacuation and contacting the gas utility — no switches should be activated to avoid ignition.
What is the purpose of a capital expenditure (CapEx) reserve fund in property operations?
Answer: To fund large-scale repairs and replacements such as roofing or HVAC systems
A CapEx reserve fund is set aside specifically for major, long-term asset repairs and replacements that extend beyond routine maintenance.
A resident's lease requires them to maintain the smoke detectors in their unit. Despite this clause, who ultimately bears legal responsibility for ensuring detectors are functional?
Answer: The property owner or management, as local codes typically impose this duty regardless of lease language
Most jurisdictions impose a non-waivable duty on landlords to ensure working smoke detectors, and lease clauses cannot override local safety codes.
What does 'preventive maintenance' mean in the context of apartment property management?
Answer: Scheduled, proactive servicing of equipment and systems to prevent failures before they occur
Preventive maintenance consists of planned, routine servicing tasks designed to identify and correct issues before they escalate into costly failures.