CLM Communication & Feedback Techniques 4

Question 1

A high-performing mentee is receiving feedback for the first time in years. Which approach should the mentor prioritize?

Accepted Answer

Balance recognition of strengths with developmental feedback to maintain motivation

Answer

Balancing affirmative and developmental feedback preserves the motivation of high performers while still creating meaningful growth opportunities.

Question 2

Which listening level involves suspending your own agenda and being fully present to the speaker's words, emotions, and context?

Accepted Answer

Level 3 — Global or 360-degree listening

Answer

Level 3 (Global) listening, as defined in Co-Active Coaching, means attending to the whole person — energy, emotion, environment — not just content.

Question 3

When a mentor says, 'It sounds like you're frustrated that your idea wasn't heard in that meeting,' they are using which skill?

Accepted Answer

Empathic reflection

Answer

Empathic reflection names the emotion the mentor perceives, validating the mentee's experience and inviting confirmation or correction.

Question 4

Which scenario best illustrates 'confirmation bias' undermining feedback quality?

Accepted Answer

A mentor only notices and reports behaviors that confirm their initial impression of the mentee

Answer

Confirmation bias causes observers to selectively notice and recall information that supports existing beliefs, distorting the accuracy of their feedback.

Question 5

A mentor wants to improve two-way communication in sessions. Which structural change would most directly achieve this?

Accepted Answer

Shift from a presentation format to a dialogue format with planned open-ended questions

Answer

Structuring sessions as dialogues with open-ended questions actively elicits the mentee's voice rather than positioning the mentor as the primary speaker.

(CLM) Certified Leadership Mentor Practice Test

(CLM) Certified Leadership Mentor Practice Test

CLM Communication & Feedback Techniques 4