CLL Team Leadership & Change Management 3

Question 1

A Lean Leader is trying to build cross-functional collaboration. Which practice is MOST effective for breaking down silos?

Accepted Answer

Creating dedicated cross-functional value stream teams aligned to customer flow

Answer

Cross-functional value stream teams align people around customer value rather than functional boundaries, naturally dissolving silos.

Question 2

Which scenario BEST represents a leader using 'gemba walks' for team development?

Accepted Answer

Visiting the work area, asking questions, and coaching team members in the moment

Answer

Gemba walks conducted with coaching intent develop team members by connecting leadership presence to real work and real problems.

Question 3

What is the MAIN risk when a change initiative lacks a clear 'burning platform' or sense of urgency?

Accepted Answer

People will default to the status quo when faced with resistance

Answer

Without a compelling reason to change, organizational inertia and comfort with the current state will typically overcome any change effort.

Question 4

A Lean Leader is coaching a team member who is struggling to accept a new process. Which coaching approach is MOST aligned with Lean principles?

Accepted Answer

Ask open-ended questions to help them discover the benefits through their own reasoning

Answer

Socratic questioning helps individuals internalize change rationale, building genuine commitment rather than forced compliance.

Question 5

When applying ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) to change management, what does 'Ability' specifically address?

Accepted Answer

The skill and capability to perform the new behaviors consistently

Answer

Ability in ADKAR focuses on whether individuals have the actual competence and practice to perform new behaviors, not just knowledge of them.

(CLL) Certified Lean Leader Practice Test