CLL Team Leadership & Change Management 2

Question 1

A Lean Leader notices team members reverting to old habits after a kaizen event. What is the BEST approach to sustain the change?

Accepted Answer

Implement visual management and regular audits to reinforce new standards

Answer

Visual management tools and regular audits create accountability and make deviations from new standards immediately visible.

Question 2

In Kotter's 8-Step Change Model, what is the purpose of 'creating a guiding coalition'?

Accepted Answer

To build a powerful group with authority and credibility to lead the change

Answer

A guiding coalition brings together key stakeholders with the influence and skills needed to drive the transformation forward.

Question 3

Which leadership behavior is MOST effective when a team is in the 'storming' stage of Tuckman's model?

Accepted Answer

Facilitating conflict resolution and clarifying roles

Answer

During storming, leaders must actively mediate conflicts and establish clear roles to help the team move toward norming.

Question 4

A Lean Leader wants to apply servant leadership principles. Which action BEST demonstrates this approach?

Accepted Answer

Removing obstacles that prevent team members from doing their best work

Answer

Servant leaders prioritize enabling their team by clearing barriers, developing capabilities, and supporting their success.

Question 5

When communicating a Lean transformation, what is the PRIMARY reason leaders should use storytelling?

Accepted Answer

To create emotional connection and meaning that motivates behavior change

Answer

Stories make abstract change concepts tangible and emotionally resonant, which drives engagement and lasting behavior change.

(CLL) Certified Lean Leader Practice Test