CLL Communication & Stakeholder Relations 3

Question 1

A Lean Leader's improvement proposal is rejected by the finance department due to unclear ROI communication. What should the leader do first?

Accepted Answer

Reframe the proposal using financial metrics aligned with finance's priorities

Answer

Translating Lean improvements into financial language (cost savings, throughput, working capital) increases stakeholder alignment.

Question 2

In a multi-site Lean deployment, which communication mechanism BEST ensures consistent understanding of standard work across locations?

Accepted Answer

Visual standard work documents posted at each workstation and reviewed during audits

Answer

Visual standard work at the point of use, combined with regular audits, ensures consistent application across sites.

Question 3

Which behavior BEST demonstrates active listening during a stakeholder feedback session?

Accepted Answer

Paraphrasing the stakeholder's key points to confirm understanding

Answer

Paraphrasing confirms comprehension and signals respect, which are foundational to trust-based stakeholder relationships.

Question 4

A Lean transformation communication plan should be updated when:

Accepted Answer

Significant changes occur in scope, timeline, or stakeholder landscape

Answer

Communication plans must evolve with the project — scope changes, new stakeholders, or timeline shifts alter what information is relevant.

Question 5

What is the PRIMARY purpose of a RACI matrix in a Lean project?

Accepted Answer

To clarify roles and communication responsibilities for each project activity

Answer

A RACI matrix defines who is Responsible, Accountable, Consulted, and Informed, eliminating ambiguity in communication and decision-making.

(CLL) Certified Lean Leader Practice Test