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Team Leadership & Change Management Flashcards

7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Team Leadership & Change Management flashcards as text

  1. Which behavior BEST demonstrates a Lean Leader reinforcing a culture of continuous improvement?

    Answer: Responding to problems as learning opportunities and asking 'what did we learn?'

    Framing problems as learning opportunities encourages psychological safety and sustains a kaizen culture where improvement is ongoing.

  2. A Lean Leader is helping a team navigate the 'neutral zone' in Bridges' Transition Model. What is the MOST important leadership action during this phase?

    Answer: Provide clear milestones, frequent communication, and recognize small wins

    The neutral zone is characterized by uncertainty; frequent communication and celebrating progress help people navigate ambiguity without losing momentum.

  3. In a Lean environment, what is the PRIMARY purpose of a 'daily huddle' or 'stand-up meeting'?

    Answer: To surface and escalate problems quickly and align the team on daily priorities

    Daily huddles create a rhythm for short-interval control, enabling rapid problem visibility and real-time course correction.

  4. A Lean Leader is building a team where diverse perspectives are valued. Which practice MOST directly enables inclusive decision-making?

    Answer: Using structured tools like affinity diagrams and multi-voting to capture all voices

    Structured facilitation tools like affinity diagrams and multi-voting prevent dominant voices from crowding out quieter contributors.

  5. When a Lean improvement team achieves a significant milestone, what should the leader do FIRST before moving to the next improvement cycle?

    Answer: Document and standardize the new process, then celebrate the team's success

    Standardizing gains locks in improvement and prevents backsliding, while recognition reinforces the behaviors that produced success.

  6. A Lean Leader discovers that a team member is informally influencing peers against a change initiative. What is the MOST effective response?

    Answer: Engage the influencer privately, listen to their concerns, and involve them in shaping the solution

    Converting informal resistors into co-designers leverages their influence positively and often surfaces legitimate concerns that improve the initiative.

  7. Which metric is MOST useful for evaluating the effectiveness of a change management effort in a Lean transformation?

    Answer: Sustained improvement in process performance metrics 6–12 months after implementation

    Sustained performance improvement over time is the definitive measure that change was truly embedded, not just launched.