Team Leadership & Change Management Flashcards
7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Leadership & Change Management flashcards as text
A Lean Leader wants to reduce change resistance in an organization with a long history of failed initiatives. What is the MOST effective first step?
Answer: Acknowledge past failures transparently and explain what will be different this time
Acknowledging past failures builds credibility and trust, which is the foundation required before people will invest in a new change effort.
Which of the following BEST describes 'leading with humility' in the context of Lean leadership?
Answer: Acknowledging you don't have all the answers and actively seeking input from frontline workers
Humble leaders recognize that frontline workers often have the deepest process knowledge and must be engaged to surface problems and solutions.
A change sponsor fails to visibly champion a Lean initiative after launch. What is the MOST likely consequence?
Answer: Middle managers and frontline staff deprioritize the initiative when it competes with daily pressures
Visible sponsorship signals organizational priority; without it, competing demands crowd out the change effort at every level.
When building a team charter for a Lean improvement team, which element is MOST critical to include?
Answer: Clear scope boundaries, measurable goals, and decision-making authority
A team charter with defined scope, goals, and authority prevents scope creep and empowers the team to act without constant escalation.
A Lean Leader is facilitating a team that has become overly reliant on the leader for all decisions. Which approach BEST addresses this dependency?
Answer: Gradually shift decision-making to the team using a structured coaching approach
Gradually delegating decisions while coaching builds team capability and confidence without causing a disruptive leadership vacuum.
In the context of Lean change management, what is a 'pilot' project primarily used for?
Answer: To test a change on a small scale, learn from it, and de-risk broader rollout
Pilots apply PDCA thinking to change itself, generating real data about what works before investing in organization-wide deployment.
A Lean Leader wants to address 'change fatigue' in a team that has experienced multiple overlapping initiatives. What is the BEST approach?
Answer: Prioritize, sequence, and reduce the number of active changes the team must absorb simultaneously
Change fatigue results from overloading people with concurrent changes; intentional sequencing and prioritization restores capacity and focus.