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Team Leadership & Change Management Flashcards

7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Team Leadership & Change Management flashcards as text

  1. A Lean Leader is trying to build cross-functional collaboration. Which practice is MOST effective for breaking down silos?

    Answer: Creating dedicated cross-functional value stream teams aligned to customer flow

    Cross-functional value stream teams align people around customer value rather than functional boundaries, naturally dissolving silos.

  2. Which scenario BEST represents a leader using 'gemba walks' for team development?

    Answer: Visiting the work area, asking questions, and coaching team members in the moment

    Gemba walks conducted with coaching intent develop team members by connecting leadership presence to real work and real problems.

  3. What is the MAIN risk when a change initiative lacks a clear 'burning platform' or sense of urgency?

    Answer: People will default to the status quo when faced with resistance

    Without a compelling reason to change, organizational inertia and comfort with the current state will typically overcome any change effort.

  4. A Lean Leader is coaching a team member who is struggling to accept a new process. Which coaching approach is MOST aligned with Lean principles?

    Answer: Ask open-ended questions to help them discover the benefits through their own reasoning

    Socratic questioning helps individuals internalize change rationale, building genuine commitment rather than forced compliance.

  5. When applying ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) to change management, what does 'Ability' specifically address?

    Answer: The skill and capability to perform the new behaviors consistently

    Ability in ADKAR focuses on whether individuals have the actual competence and practice to perform new behaviors, not just knowledge of them.

  6. A Lean Leader observes that team meetings consistently run over time and produce few decisions. What Lean tool would BEST address this?

    Answer: 5S applied to meeting logistics, agendas, and follow-up actions

    Applying 5S to meetings—sort agenda items, set time boxes, sustain discipline—directly targets waste in the meeting process.

  7. In situational leadership, when should a leader use a 'coaching' style (high direction, high support)?

    Answer: With an experienced team member who has lost motivation

    Coaching style suits team members who have developed skills but may lack confidence or motivation, needing both direction and encouragement.