Team Leadership & Change Management Flashcards
7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Team Leadership & Change Management flashcards as text
A Lean Leader notices team members reverting to old habits after a kaizen event. What is the BEST approach to sustain the change?
Answer: Implement visual management and regular audits to reinforce new standards
Visual management tools and regular audits create accountability and make deviations from new standards immediately visible.
In Kotter's 8-Step Change Model, what is the purpose of 'creating a guiding coalition'?
Answer: To build a powerful group with authority and credibility to lead the change
A guiding coalition brings together key stakeholders with the influence and skills needed to drive the transformation forward.
Which leadership behavior is MOST effective when a team is in the 'storming' stage of Tuckman's model?
Answer: Facilitating conflict resolution and clarifying roles
During storming, leaders must actively mediate conflicts and establish clear roles to help the team move toward norming.
A Lean Leader wants to apply servant leadership principles. Which action BEST demonstrates this approach?
Answer: Removing obstacles that prevent team members from doing their best work
Servant leaders prioritize enabling their team by clearing barriers, developing capabilities, and supporting their success.
When communicating a Lean transformation, what is the PRIMARY reason leaders should use storytelling?
Answer: To create emotional connection and meaning that motivates behavior change
Stories make abstract change concepts tangible and emotionally resonant, which drives engagement and lasting behavior change.
A Lean team is struggling with low psychological safety. Which action would MOST improve this?
Answer: Publicly recognizing mistakes as learning opportunities
Publicly framing mistakes as learning opportunities signals that candor and experimentation are valued over self-protection.
In a change management context, what does the 'unfreeze' phase of Lewin's model primarily involve?
Answer: Disrupting the status quo and creating motivation to change
The unfreeze phase breaks down existing mindsets and creates urgency by highlighting why the current state is unsustainable.