Professional Standards & Ethics Flashcards
7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Professional Standards & Ethics flashcards as text
A Lean Leader discovers their organization is marketing a product with known quality defects that could harm customers. The ethical obligation is to:
Answer: Escalate the concern internally and, if unaddressed, consider external reporting obligations
When known product defects risk customer harm, ethical professionals must escalate the issue and may have legal obligations to report if internal channels fail.
Which practice most directly violates the ethical standard of 'evidence-based decision making' in Lean?
Answer: Making decisions based on intuition while dismissing contradicting data
Evidence-based decision making requires following data objectively; dismissing contradicting data in favor of intuition undermines the integrity of the Lean process.
A Lean Leader is asked to train workers on a new standard operating procedure but believes the procedure is flawed. The ethical approach is to:
Answer: Raise concerns through proper channels before training and propose improvements
Ethical professionals voice concerns through appropriate channels while fulfilling their responsibilities, rather than silently complying with or unilaterally ignoring directives.
When benchmarking against a competitor's Lean practices, a Lean Leader should:
Answer: Rely only on publicly available information and ethical information-gathering methods
Professional ethics require that competitive intelligence be gathered only through legitimate and transparent means, not deception or improper access.
A Lean Leader facilitating a cross-functional team notices that one dominant personality is suppressing contributions from quieter members. Ethical facilitation requires:
Answer: Actively creating space for all voices to be heard and contributing
Ethical facilitation requires actively ensuring inclusive participation, as suppressed voices often contain the most valuable frontline insights.
Which of the following represents the most ethical approach to setting improvement targets in a Lean organization?
Answer: Setting stretch targets that challenge the team while remaining achievable with effort
Ethical target-setting balances ambition with achievability, avoiding targets that demotivate through impossible standards or incentivize gaming the metrics.
A Lean Leader is asked to sign off on a supplier audit despite not having personally conducted the audit. The ethical response is to:
Answer: Decline to sign and ensure the person who conducted the audit provides the sign-off
Professional integrity requires that audit sign-offs be provided only by those who actually conducted the assessment, as misrepresentation creates false assurance.