Performance Metrics & Continuous Improvement Flashcards
7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Performance Metrics & Continuous Improvement flashcards as text
What does 'schedule attainment' measure in a lean production environment?
Answer: Percentage of production orders completed on time as planned
Schedule attainment tracks whether production meets its planned output targets, indicating how well the process is controlled and flow is maintained.
A lean leader reviews a time series chart and sees seven consecutive data points above the centerline but within control limits. What should they conclude?
Answer: A special cause of variation is present and should be investigated
Seven consecutive points on the same side of the centerline is a Western Electric rule violation indicating a non-random (special cause) pattern requiring investigation.
When using an A3 report for a continuous improvement project, what section ensures the improvement is data-driven?
Answer: Current condition analysis with baseline metrics
The current condition section uses data, charts, and process observations to establish a factual baseline that defines the gap between current and target performance.
Which lean metric is most useful for evaluating the effectiveness of a 5S implementation?
Answer: Audit scores measuring organization, cleanliness, and standardization compliance over time
Ongoing 5S audit scores track whether the workplace organization is sustained and improving, not just initially implemented.
In lean, what is the purpose of 'hoshin kanri' (policy deployment) in the context of performance metrics?
Answer: To cascade strategic goals into actionable metrics and improvement priorities at every level of the organization
Hoshin kanri aligns the entire organization by translating strategic objectives into measurable targets and actions at each level, ensuring everyone improves toward shared goals.
What lean technique uses 'catchball' to develop and refine performance targets?
Answer: Hoshin kanri / policy deployment
Catchball in hoshin kanri involves passing goals up and down the hierarchy iteratively so both leaders and frontline teams negotiate achievable yet challenging targets.
A lean team's defect rate metric consistently shows 'green' but customer returns are increasing. Which measurement system issue is most likely?
Answer: The operational definition of a defect does not match what customers experience as a defect
A mismatch between internal defect definitions and customer-perceived quality leads to metrics that look good internally while external quality deteriorates.