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Communication & Stakeholder Relations Flashcards

7 cards from real CLL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Communication & Stakeholder Relations flashcards as text

  1. A Lean Leader is preparing a value stream mapping session with cross-functional stakeholders. What is the MOST effective way to ensure all perspectives are captured?

    Answer: Include representatives from every function that touches the value stream

    Including representatives from every function ensures diverse perspectives and shared ownership of the current-state map.

  2. During a Lean transformation, a department manager publicly challenges the validity of waste data presented in a town hall. How should the Lean Leader respond?

    Answer: Acknowledge the concern, invite the manager to review the data jointly, and follow up

    Acknowledging concerns openly and offering collaborative review builds trust and models Lean problem-solving behavior.

  3. Which communication tool is BEST suited for conveying complex Lean project status to senior executives who have limited time?

    Answer: A3 report summarizing problem, analysis, countermeasures, and results

    The A3 format condenses complex information onto a single page, making it ideal for executive-level communication.

  4. A stakeholder map reveals that a key supplier has high influence but low interest in the Lean initiative. What engagement strategy is most appropriate?

    Answer: Keep them informed with minimal, targeted communication

    High-influence, low-interest stakeholders should be kept satisfied with periodic, relevant updates rather than over-engaged.

  5. When facilitating a kaizen event, a Lean Leader notices two team members are in a heated disagreement about a proposed countermeasure. What is the best immediate action?

    Answer: Pause the discussion, acknowledge both viewpoints, and refocus on data

    Pausing to acknowledge perspectives and redirecting to data maintains psychological safety and keeps the team focused on facts.

  6. Which principle of Lean communication supports the practice of holding daily stand-up meetings at the gemba?

    Answer: Go to where the work happens to see actual conditions firsthand

    Gemba-based stand-ups align with 'go see' (genchi genbutsu), ensuring communication is grounded in actual conditions.

  7. A Lean Leader wants to gauge stakeholder resistance before launching a new 5S initiative. Which method provides the most actionable insight?

    Answer: Conducting structured one-on-one interviews with key stakeholders

    One-on-one interviews surface nuanced resistance and build personal rapport that helps address concerns proactively.