A CNS is asked to evaluate the usability of a newly implemented EHR system. Which method provides the MOST valid assessment of real-world usability?
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A
Reviewing vendor-provided satisfaction surveys only
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B
Conducting direct observation of nurses using the system during clinical workflows
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C
Asking nurses to self-report their general impressions in a group meeting
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D
Comparing the new EHR to the old paper system from memory