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Following Instructions Flashcards

6 cards from real Clerical Exams practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A clerk receives these instructions: 'Log all calls in the call register. If the caller requests a callback, add their number to the callback list. Mark urgent callbacks with a star.' A caller requests an urgent callback. How many written records should be created?

    Answer: 2 (call register + callback list with star)

    Log in call register (1) + add to callback list with a star for urgent (2). Two records total.

  2. Instructions: 'Type the report in 12-point Times New Roman font. Use 1-inch margins on all sides. Number pages starting from page 2.' A clerk types the report in 11-point font with correct margins and page numbers. The report is:

    Answer: Incorrect — the font size must be exactly 12-point

    The instructions specify 12-point font. Using 11-point is non-compliant and the document must be corrected.

  3. A procedure states: 'Packages under 2 lbs use standard shipping. Packages 2 lbs or more use ground shipping. Packages over 10 lbs require freight services AND manager sign-off.' A 7.5 lb package arrives. Which procedure applies?

    Answer: Ground shipping

    7.5 lbs is at or above 2 lbs (use ground shipping) but NOT over 10 lbs (no freight or manager sign-off required).

  4. A memo states: 'All staff must complete the safety training by Friday. Exceptions require written approval from the department head.' An employee is on scheduled leave through Friday. What is the correct process?

    Answer: The department head must provide written approval for an exception

    The employee cannot reasonably meet the deadline due to leave, so an exception is needed. Per the memo, exceptions require written approval from the department head.

  5. Instructions: 'Copy A goes to the client. Copy B goes to accounting. Copy C stays in the file. If the client pays in cash, also complete a cash receipt form.' Payment is made by check. Which copies are distributed?

    Answer: Copy A and Copy B only

    Copy A to client, Copy B to accounting. Copy C stays in the file (not distributed). Cash receipt form only needed for cash — payment is by check, so it is not required.

  6. An office procedure reads: 'Answer phones by the third ring. Check voicemail at the start and end of each work day. Return urgent calls within 1 hour.' A clerk checks voicemail at noon and finds an urgent message left at 8:15 AM. What went wrong?

    Answer: The clerk violated the procedure by not checking voicemail at the start of the workday

    The procedure requires checking voicemail at the START of the workday. Checking at noon instead means the morning check was missed.