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Following Instructions Flashcards

6 cards from real Clerical Exams practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Instructions: 'Complete Section A first, then Section B ONLY IF Section A is marked approved. If Section A is not approved, skip to Section C.' Section A is marked 'Pending.' What should the clerk do?

    Answer: Complete Section C

    'Pending' is not 'approved,' so the condition to proceed to Section B is not met. The clerk skips to Section C.

  2. A procedure states: 'Date-stamp all incoming mail. Urgent mail must be delivered to the supervisor within 15 minutes. Routine mail is sorted at 10 AM and 2 PM.' An urgent letter arrives at 1:50 PM. What is the correct action?

    Answer: Deliver it to the supervisor immediately after date-stamping

    Urgent mail must be delivered within 15 minutes regardless of scheduled distribution times. Date-stamp first, then deliver immediately.

  3. A form instructs: 'Print name in BLOCK CAPITALS. Use BLACK ink only. Do NOT use pencil.' A clerk prints the name in red ink. This form should be:

    Answer: Rejected because red ink violates the instruction

    The instruction explicitly requires BLACK ink. Red ink violates this requirement and the form must be rejected or redone.

  4. Instructions: 'File the original in the client folder. Send a copy to the legal department. If the value exceeds $10,000, also send a copy to the finance director.' The transaction value is $8,500. How many copies are distributed?

    Answer: 1 copy

    $8,500 does not exceed $10,000, so only the legal department copy is required. One copy is distributed.

  5. An office policy states: 'All purchase requests over $500 require manager approval. All purchase requests over $2,000 require both manager AND director approval.' A $1,750 purchase request arrives. Who must approve it?

    Answer: Manager approval only

    $1,750 is over $500 (requires manager approval) but not over $2,000 (director approval not triggered). Manager approval only.

  6. Instructions say: 'Attach the pink copy to the yellow form. The white copy goes to accounting. Staple, do not clip, all multi-page documents.' A 3-page document arrives. The clerk attaches it with a paper clip. This is:

    Answer: Incorrect — the instruction specifies stapling, not clipping

    The instruction specifically says 'staple, do not clip.' Using a paper clip violates this explicit instruction.