CLERICAL Skills Flashcards
6 cards from real Clerical Exams practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 CLERICAL Skills flashcards as text
A clerk receives a phone call while filing documents. Which action demonstrates proper office etiquette?
Answer: Answer the call, identify yourself and your department, and assist the caller
Professional phone etiquette requires answering promptly, identifying yourself and your department, and providing courteous assistance.
When using a numerical filing system, where would you file document number 10432?
Answer: Between 10431 and 10433
In numerical filing, documents are placed in exact sequential order, so 10432 goes directly between 10431 and 10433.
Which of the following is the BEST practice when proofreading a business letter before mailing?
Answer: Read the document multiple times checking for spelling, grammar, formatting, and factual accuracy
Thorough proofreading requires multiple passes to catch different types of errors including spelling, grammar, formatting, and content accuracy.
A supervisor asks you to prepare 150 collated copies of a 12-page report by end of day. What should you do FIRST?
Answer: Check the copier for paper and toner supply and confirm the document is complete and in order
Verifying supplies and document completeness before starting prevents wasted time from running out of materials or copying an incomplete document.
Which keyboard shortcut is used to select all text in a document on a standard Windows computer?
Answer: Ctrl + A
Ctrl + A is the universal Windows shortcut for selecting all content in a document or window.
When maintaining an alphabetical filing system, which name would be filed FIRST?
Answer: Macarthur, Ellen
In alphabetical filing, 'Mac' and 'Mc' prefixes are filed letter by letter, making Macarthur (M-A-C-A) come before MacBride (M-A-C-B) and MacDonald (M-A-C-D).