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CLERICAL Following Instructions Flashcards

6 cards from real Clerical Exams practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. A procedure states: 'When processing returned mail, check the envelope for a forwarding address. If a forwarding address is provided, update the database and resend. If no forwarding address is found, mark the record as undeliverable and notify the originating department.' A returned envelope has no forwarding address. What should you do?

    Answer: Mark the record as undeliverable and notify the originating department

    Without a forwarding address, the procedure requires marking the record as undeliverable and notifying the originating department.

  2. The supply room policy reads: 'Employees may take up to 5 items per visit without a requisition form. For 6-20 items, a requisition form signed by the employee is required. For more than 20 items, the requisition form must also be signed by a supervisor.' An employee needs 14 printer cartridges. What documentation is required?

    Answer: A requisition form signed by the employee

    Fourteen items falls in the 6-20 range, which requires a requisition form signed by the employee only.

  3. An office notice states: 'Conference Room A is reserved for department heads on Mondays and Wednesdays from 9-11 AM. All other times require booking through the online system at least 48 hours in advance. Same-day bookings are not permitted.' It is Tuesday at 2 PM, and a manager wants to book Conference Room A for Thursday at 10 AM. Can the booking be made?

    Answer: Yes, it is more than 48 hours in advance

    Thursday is not a Monday or Wednesday, and booking Tuesday afternoon for Thursday morning exceeds the 48-hour advance requirement.

  4. Filing instructions state: 'Numeric files are arranged in ascending order. Within the same number, arrange by date received, most recent first. Color-code files as follows: active cases = green, closed cases = red, pending review = yellow.' File #2047 has three entries: an active case received March 1, a closed case received March 10, and a pending review received March 5. In what order should they appear?

    Answer: Closed (Mar 10), Pending (Mar 5), Active (Mar 1)

    Within the same file number, entries are arranged by date received with the most recent first: March 10, March 5, then March 1.

  5. A procedure reads: 'When entering data, verify the Social Security number format (XXX-XX-XXXX). If the format is incorrect, flag the entry and do not proceed. If the format is correct, cross-reference the name against the master list. If the name does not match, send the file to the verification unit.' You receive an entry with SSN 412-78-9903 and the name does not appear on the master list. What should you do?

    Answer: Send the file to the verification unit

    The SSN format is valid (XXX-XX-XXXX), so you proceed to name cross-referencing; since the name is not on the master list, the file goes to the verification unit.

  6. Office instructions state: 'Outgoing packages under 5 lbs use standard mail. Packages 5-15 lbs must be sent via priority shipping. Packages over 15 lbs require freight service and must be scheduled one business day in advance. All packages must include a tracking label generated from the shipping system.' A 12-lb package needs to arrive by Friday, and today is Wednesday. What is the correct procedure?

    Answer: Send via priority shipping with a tracking label

    A 12-lb package falls in the 5-15 lb range, requiring priority shipping, and all packages need a tracking label from the shipping system.