Ability Flashcards
6 cards from real Clerical Exams practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Ability flashcards as text
A clerk is asked to sort 200 documents alphabetically by last name. Which of the following last names comes FIRST alphabetically?
Answer: Anderson
Anderson comes first alphabetically. A comes before M, R, and T in the alphabet.
An office assistant types 65 words per minute with 98% accuracy. How many errors would they make typing a 1,300-word document?
Answer: 26
98% accuracy means 2% errors. 1,300 × 0.02 = 26 errors.
Which filing system arranges records by number rather than alphabetically?
Answer: Numerical filing
Numerical filing arranges records using assigned numbers rather than names or subjects.
In a standard business letter, the salutation 'Dear Ms. Johnson:' is followed by which punctuation mark?
Answer: Colon
In formal business letters, a colon follows the salutation.
A clerk receives a telephone call for a manager who is away from the desk. What is the BEST action?
Answer: Take a detailed message including name, number, and purpose
Taking a complete message ensures the manager has all the information needed to return the call promptly.
When proofreading a document, which symbol is used to indicate that a space should be deleted?
Answer: Close-up mark
The close-up mark indicates that space should be removed between characters or words.