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Ability Flashcards

6 cards from real Clerical Exams practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 Ability flashcards as text
  1. A clerk is asked to sort 200 documents alphabetically by last name. Which of the following last names comes FIRST alphabetically?

    Answer: Anderson

    Anderson comes first alphabetically. A comes before M, R, and T in the alphabet.

  2. An office assistant types 65 words per minute with 98% accuracy. How many errors would they make typing a 1,300-word document?

    Answer: 26

    98% accuracy means 2% errors. 1,300 × 0.02 = 26 errors.

  3. Which filing system arranges records by number rather than alphabetically?

    Answer: Numerical filing

    Numerical filing arranges records using assigned numbers rather than names or subjects.

  4. In a standard business letter, the salutation 'Dear Ms. Johnson:' is followed by which punctuation mark?

    Answer: Colon

    In formal business letters, a colon follows the salutation.

  5. A clerk receives a telephone call for a manager who is away from the desk. What is the BEST action?

    Answer: Take a detailed message including name, number, and purpose

    Taking a complete message ensures the manager has all the information needed to return the call promptly.

  6. When proofreading a document, which symbol is used to indicate that a space should be deleted?

    Answer: Close-up mark

    The close-up mark indicates that space should be removed between characters or words.