Clerical Exams Skills 2

Question 1

When alphabetizing a list of names, which name comes FIRST?

Accepted Answer

Morris, Christine

Answer

Morris, Daniel

Answer

Morrison, Alan

Answer

Morrisey, Beth

Question 2

A clerk must type a 600-word document. If they type at 40 words per minute (WPM) with no errors, approximately how long will it take?

Accepted Answer

15 minutes

Answer

10 minutes

Answer

20 minutes

Answer

25 minutes

Question 3

In a numeric filing system, which number sequence is correctly ordered from smallest to largest?

Accepted Answer

103, 130, 1030, 1300

Answer

103, 1030, 130, 1300

Answer

130, 103, 1030, 1300

Answer

1030, 103, 130, 1300

Question 4

An office clerk receives the following voicemail: 'This is Mr. James at extension 4421. Please call me back about the Peterson account as soon as possible.' What information should the clerk record in the message log?

Accepted Answer

Caller's name, extension number, subject, and time of call

Answer

Only the caller's name

Answer

Only the extension number

Answer

The subject and nothing else

Question 5

What is the purpose of using a 'tickler file' system in an office?

Accepted Answer

To track and remind you of tasks or documents that need attention on specific future dates

Answer

To file documents permanently by topic

Answer

To organize files by employee name

Answer

To store deleted electronic files temporarily

Question 6

A business letter formatted in 'block style' means that:

Accepted Answer

All parts of the letter begin at the left margin with no indentation

Answer

All text is centered on the page

Answer

The body is indented but the address is centered

Answer

Paragraphs are separated by bold horizontal lines