Clerical Exams Practice Test
Clerical Exams CLERICAL Skills 2
A clerk receives a phone call while filing documents.
Which action demonstrates proper office etiquette?
Select your answer
A
Ignore the call and continue filing
B
Answer the call, identify yourself and your department, and assist the caller
C
Let the call go to voicemail without checking it later
D
Answer the call but immediately put it on hold indefinitely
Hint
