Clerical Exams CLERICAL Skills 2

Question 1

A clerk receives a phone call while filing documents. Which action demonstrates proper office etiquette?

Accepted Answer

Answer the call, identify yourself and your department, and assist the caller

Answer

Ignore the call and continue filing

Answer

Let the call go to voicemail without checking it later

Answer

Answer the call but immediately put it on hold indefinitely

Question 2

When using a numerical filing system, where would you file document number 10432?

Accepted Answer

Between 10431 and 10433

Answer

Between 10__(0)__ and 10__(1)__

Answer

Between 10__(3)__ and 10__(5)__

Answer

Between 10400 and 10500

Question 3

Which of the following is the BEST practice when proofreading a business letter before mailing?

Accepted Answer

Read the document multiple times checking for spelling, grammar, formatting, and factual accuracy

Answer

Read it once quickly for overall impression

Answer

Check only the spelling using spell-check software

Answer

Only verify that the recipient's name is correct

Question 4

A supervisor asks you to prepare 150 collated copies of a 12-page report by end of day. What should you do FIRST?

Accepted Answer

Check the copier for paper and toner supply and confirm the document is complete and in order

Answer

Begin copying immediately without reviewing the document

Answer

Delegate the task to another clerk

Answer

Tell the supervisor it cannot be done today

Question 5

Which keyboard shortcut is used to select all text in a document on a standard Windows computer?

Accepted Answer

Ctrl + A

Answer

Ctrl + S

Answer

Ctrl + P

Answer

Ctrl + Z

Question 6

When maintaining an alphabetical filing system, which name would be filed FIRST?

Accepted Answer

Macarthur, Ellen

Answer

MacDonald, James

Answer

MacBride, Thomas

Answer

Macy, Linda