Counseling & Communication Skills Flashcards
7 cards from real CLE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Counseling & Communication Skills flashcards as text
A mother says, 'I feel like a failure because I can't make enough milk.' Which response best demonstrates empathic reflection?
Answer: It sounds like you're feeling really discouraged about your milk production.
Empathic reflection mirrors the mother's emotional experience without minimizing or redirecting, helping her feel heard.
When using the LATCH tool in counseling, what does the 'A' stand for?
Answer: Audible swallowing
In the LATCH assessment tool, 'A' stands for Audible swallowing, indicating effective milk transfer.
A father feels excluded during breastfeeding counseling sessions. What is the most appropriate approach?
Answer: Acknowledge his role and ask how he envisions supporting his partner.
Including partners by acknowledging their role and inviting their perspective improves family support for breastfeeding.
Which communication technique is most effective when a mother is visibly overwhelmed and crying?
Answer: Sit quietly beside her and allow silence before speaking.
Allowing silence and being present communicates empathy and gives the mother space to process her emotions.
A mother from a culture where formula is viewed as a status symbol asks about supplementing. How should the CLE respond?
Answer: Acknowledge her cultural context and explore her goals before sharing information.
Culturally sensitive counseling requires acknowledging the mother's context and values before providing education.
What is the primary purpose of using open-ended questions during a lactation counseling session?
Answer: To encourage the mother to share her story and concerns in her own words
Open-ended questions invite the mother to describe her experience freely, revealing concerns the counselor might not have anticipated.
A CLE notices her own frustration growing when a mother repeatedly declines evidence-based advice. What should the CLE do?
Answer: Recognize her emotional response and practice self-regulation before continuing.
Recognizing and managing one's own emotional reactions is essential to maintaining a non-judgmental, therapeutic relationship.