CLC Communication & Active Listening Skills 4

Question 1

In leadership coaching, 'attending behavior' refers to:

Accepted Answer

Using body language, eye contact, and vocal cues that signal full presence

Answer

Attending behavior encompasses all non-verbal signals—posture, eye contact, nods, and vocalics—that communicate presence and interest.

Question 2

Which questioning technique is MOST effective for expanding a client's perspective during active listening?

Accepted Answer

Hypothetical questions such as 'What would be possible if that barrier disappeared?'

Answer

Hypothetical questions open new cognitive and emotional territory, helping clients envision possibilities beyond current constraints.

Question 3

A coach notices a mismatch between a client's words ('I'm fine') and their tone (strained and quiet). The BEST response is:

Accepted Answer

Gently name the discrepancy: 'You said you're fine, yet I notice something in your voice—what's really going on?'

Answer

Naming a verbal-nonverbal discrepancy respectfully invites the client to explore what they may be minimizing.

Question 4

What is the key distinction between summarizing and paraphrasing in coaching?

Accepted Answer

Summarizing condenses multiple points across a longer exchange; paraphrasing restates one idea

Answer

Summarizing synthesizes themes over a longer segment of conversation, while paraphrasing reflects a single idea just expressed.

Question 5

Which of the following BEST exemplifies cultural competence in coaching communication?

Accepted Answer

Adapting communication style while remaining curious about cultural norms that shape the client's behavior

Answer

Culturally competent coaches flex their style and stay genuinely curious rather than imposing a single communication framework.

(CLC) Certified Leadership Coach Practice Test