CLC Communication & Active Listening Skills 2

Question 1

A coaching client frequently interrupts you mid-sentence. As a leadership coach, what is the BEST first response?

Accepted Answer

Pause and allow them to finish, then revisit your point

Answer

Interrupt them back to re-establish balance

Answer

Firmly state that interrupting is unprofessional

Answer

End the session and reschedule

Question 2

Which listening level involves paying attention to words, tone, and energy simultaneously?

Accepted Answer

Level 3 – Global listening

Answer

Level 1 – Internal listening

Answer

Level 2 – Focused listening

Answer

Level 4 – Reflective listening

Question 3

When a client says 'I guess I'm okay with that,' what active listening technique helps surface the underlying emotion?

Accepted Answer

Reflecting the ambivalence back: 'It sounds like you have some reservations'

Answer

Giving advice immediately

Answer

Moving on to the next agenda item

Answer

Reassuring them that everything will be fine

Question 4

What is the primary purpose of using silence strategically in a coaching conversation?

Accepted Answer

To create space for the client to process and go deeper

Answer

To signal disapproval of the client's response

Answer

To demonstrate that the coach has nothing to add

Answer

To reset the agenda when the session goes off track

Question 5

A leadership coach notices their client is speaking quickly and using short, clipped sentences. What does this non-verbal cue most likely indicate?

Accepted Answer

The client may be experiencing stress or urgency

Answer

The client is highly engaged and enthusiastic only

Answer

The client wants to end the session early

Answer

The client disagrees with the coach's approach

Question 6

Which of the following BEST describes 'empathic listening' in a coaching context?

Accepted Answer

Understanding the client's perspective without necessarily sharing it

Answer

Agreeing with everything the client says

Answer

Offering solutions based on personal experience

Answer

Summarizing facts to confirm accuracy

Question 7

A coach restates a client's message in their own words to confirm understanding. This technique is called:

Accepted Answer

Paraphrasing

Answer

Probing

Answer

Challenging

Answer

Reframing