Quality Assurance & Improvement Flashcards
7 cards from real CLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
Which of the following best describes a leading indicator of coaching quality, as opposed to a lagging indicator?
Answer: Session engagement scores and goal clarity ratings during the coaching process
Leading indicators occur during the coaching process and predict future outcomes, while lagging indicators measure results after the fact.
A coaching supervisor reviews a CLC's session recordings and finds inconsistent use of active listening techniques. The best quality improvement response is:
Answer: Providing structured feedback with specific examples and a competency development plan
Structured feedback with specific examples and a development plan addresses skill gaps systematically and supports professional growth.
When conducting a post-engagement quality review, which source of data provides the most comprehensive view of coaching effectiveness?
Answer: Multi-stakeholder data including client, sponsor, and direct reports
Multi-stakeholder data captures effectiveness from multiple vantage points, reducing bias and providing a fuller picture of impact.
A CLC wants to apply continuous improvement principles to their coaching practice. Which action best reflects a Kaizen mindset?
Answer: Making small, incremental refinements to coaching processes based on regular client feedback
Kaizen emphasizes small, continuous improvements driven by ongoing feedback rather than large periodic overhauls.
In coaching quality assurance, what is the primary purpose of establishing a coaching rubric?
Answer: To provide consistent, observable standards for evaluating coaching competency across different coaches and clients
A coaching rubric creates shared, observable standards that enable consistent evaluation regardless of the coach or client context.
A CLC is reviewing whether their intake assessment accurately predicts client readiness for coaching. This evaluation is testing the assessment's:
Answer: Predictive validity
Predictive validity measures whether an assessment accurately forecasts a future outcome, such as coaching readiness.
A leadership coach discovers that two coaches in their firm are using the same tool but producing vastly different client outcomes. Which quality issue does this most likely indicate?
Answer: Inconsistent coach training and lack of standardized application protocols
When the same tool produces widely different results across coaches, the most likely cause is inconsistent training or application rather than tool failure.