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Conflict Resolution & Mediation Flashcards

7 cards from real CLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Conflict Resolution & Mediation flashcards as text

  1. What is 'conflict contagion' and why is it relevant for leadership coaches?

    Answer: The tendency for unresolved conflict to spread negativity across a team

    Conflict contagion describes how unaddressed interpersonal disputes spread stress, reduced trust, and decreased morale to the broader team.

  2. A coachee reports that every disagreement with their colleague escalates quickly. Which coaching intervention would most directly address this pattern?

    Answer: Help the coachee identify their personal conflict triggers and responses

    Exploring personal triggers builds self-awareness that enables the coachee to interrupt their reactive pattern before escalation occurs.

  3. In cross-cultural conflict resolution, which approach is most important for a leadership coach to adopt?

    Answer: Recognize that conflict expression and resolution norms vary by culture

    Cultural norms around directness, hierarchy, and face-saving significantly shape how conflict is expressed and what resolution approaches will be effective.

  4. Which of the following best describes 'procedural justice' in a conflict resolution context?

    Answer: Ensuring the process used to resolve the conflict is perceived as fair

    Procedural justice refers to the perceived fairness of the process itself, which strongly predicts whether parties accept and commit to the outcome.

  5. A leader discovers that a conflict between two employees stems from competing performance incentives. This is an example of which type of conflict source?

    Answer: Structural or systemic conflict

    When organizational structures like incentive systems pit individuals against each other, the conflict source is structural rather than personal.

  6. What is the 'cooling-off period' technique used for in conflict mediation?

    Answer: To give parties time to calm emotional arousal before substantive dialogue

    A cooling-off period reduces emotional intensity so parties can engage in rational, productive problem-solving rather than reactive arguments.

  7. Which post-conflict follow-up action best prevents recurrence and sustains the resolution?

    Answer: Scheduling a check-in meeting 2–4 weeks after the resolution

    A scheduled follow-up check-in reinforces accountability, addresses emerging issues early, and signals that the resolution is an ongoing commitment.