Client Relations & Change Orders Flashcards
7 cards from real CLC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Relations & Change Orders flashcards as text
A homeowner verbally approves additional work during a job site visit but later denies agreeing to it. What should the lead carpenter have done?
Answer: Obtained a written change order signed by the homeowner before starting the work
A signed written change order is required before starting any additional work to protect both parties and ensure clear agreement on scope and cost.
When presenting a change order to a client, what should always be included in addition to the price?
Answer: A description of work scope, materials, and impact on the project schedule
A complete change order includes scope of work, materials, cost, and any schedule impact so the client can make a fully informed decision.
A client asks you to skip a change order for a small $150 addition because 'it's not worth the paperwork.' What is the best response?
Answer: Explain that all scope changes require documentation regardless of size
All scope changes, regardless of dollar amount, should be documented to prevent misunderstandings and protect the contractor's interests.
Which communication method is most effective when a client becomes upset about unexpected costs?
Answer: Listen actively, acknowledge their concern, then explain how the cost arose using the change order
Active listening and acknowledgment de-escalate tension before presenting the factual explanation referenced in signed documentation.
A client requests a change that would conflict with local building code. What should the lead carpenter do?
Answer: Inform the client the change cannot be made as requested due to code requirements
A lead carpenter must refuse any change that violates building codes and clearly explain why the requested modification cannot be performed.
What is the primary purpose of a change order log maintained by the lead carpenter?
Answer: To provide a running record of all approved scope changes, costs, and signatures
A change order log gives the lead carpenter an organized record of every modification to verify approvals and reconcile the final invoice.
A change order increases the project completion date by one week. Who is responsible for communicating this schedule impact to the client?
Answer: The lead carpenter managing the job site
The lead carpenter is the primary client contact on site and is responsible for communicating all schedule impacts arising from approved changes.