CLBPT Writing for Communication 2

Question 1

You are writing a complaint letter to a company about a defective product. Which opening sentence is most appropriate?

Accepted Answer

I am writing to express my dissatisfaction with a product I recently purchased from your company.

Answer

A formal complaint letter should open with a clear, polite statement of purpose without aggressive language.

Question 2

Which sentence uses the correct punctuation for a list within a sentence?

Accepted Answer

Please bring the following items: a pen, a notebook, and your ID.

Answer

A colon is used to introduce a list within a sentence, and commas separate the list items.

Question 3

In a workplace memo, what is the purpose of the 'RE:' line?

Accepted Answer

To state the subject or topic of the memo

Answer

'RE:' stands for 'regarding' and identifies the memo's topic so readers can quickly understand its purpose.

Question 4

Which revision best improves this sentence for clarity? Original: 'The meeting that we had yesterday about the project that is new was long.'

Accepted Answer

Yesterday's meeting about the new project was long.

Answer

Eliminating redundant relative clauses and using possessives makes the sentence concise and clear.

Question 5

When writing a professional email, where should the call to action typically appear?

Accepted Answer

Near the end of the email, before the closing

Answer

A call to action near the end tells the reader what to do next after they have understood the context.

CLBPT - Canadian Language Benchmark Placement Test Practice Test