Civil Service Supervisor Practice Flashcards
7 cards from real Civil Service Supervisor Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Civil Service Supervisor Practice flashcards as text
A supervisor suspects an employee is under the influence of alcohol at work. What is the MOST appropriate first action?
Answer: Remove the employee from the work area, document observations, and follow agency substance abuse policy
Safety comes first; the supervisor should remove the employee, document factual observations, and follow established agency protocols.
Which type of communication flows from subordinates to management and includes complaints, suggestions, and feedback?
Answer: Upward communication
Upward communication moves from lower organizational levels to higher levels and includes employee feedback and grievances.
A supervisor who micro-manages employees primarily risks:
Answer: Reducing employee initiative, creativity, and morale over time
Micro-management erodes employee confidence, stifles initiative, and typically lowers morale and retention.
In public sector labor relations, a 'meet and confer' obligation typically requires management to:
Answer: Discuss proposed changes with the union before implementing them, though management retains final authority
Meet-and-confer rights require good-faith discussions with the union but do not strip management of its final decision-making authority.
Which method of on-the-job training involves an experienced employee demonstrating a task while the trainee observes and then practices?
Answer: Demonstration and practice (show-do)
Show-do or demonstration-and-practice training pairs watching a skilled worker with immediate hands-on repetition.
An employee's performance has declined since a change in job assignment. The supervisor should FIRST:
Answer: Conduct a needs assessment to determine if additional training or resources are required
Performance issues linked to new assignments often stem from skill gaps, so a training needs assessment is the appropriate first step.
Which of the following is an example of 'constructive discharge' that a public employee might claim?
Answer: Conditions deliberately made so intolerable that a reasonable person would feel compelled to resign
Constructive discharge occurs when an employer deliberately creates unbearable working conditions to force an employee to quit.