Civil Service Supervisor Exam Labor Relations and Union Management 2

Question 1

A shop steward asks to inspect a personnel file related to a pending grievance. Under most public sector labor statutes, management should:

Accepted Answer

Provide access to relevant documents within a reasonable time as required by law or contract

Answer

Deny access to protect employee privacy unconditionally

Answer

Require a court order before releasing any personnel records

Answer

Allow access only if the affected employee personally makes the request

Question 2

Progressive discipline in a unionized civil service environment means:

Accepted Answer

Applying increasingly serious penalties for repeated or escalating misconduct

Answer

Imposing the harshest available penalty for any rule violation

Answer

Allowing employees to choose their own corrective actions

Answer

Requiring union approval before any disciplinary action is taken

Question 3

A supervisor wants to change the schedule of union-represented employees. The CORRECT approach is to:

Accepted Answer

Bargain with the union before implementing the change if scheduling is a mandatory subject

Answer

Post a notice and implement the change after 30 days

Answer

Implement the change and allow employees to file grievances afterward

Answer

Obtain individual employee consent instead of notifying the union

Question 4

Which of the following actions by a supervisor constitutes interference with employees' protected concerted activity?

Accepted Answer

Threatening to deny promotions to employees who support the union

Answer

Conducting an annual performance review as required by policy

Answer

Assigning overtime based on seniority per the CBA

Answer

Denying an unauthorized absence during a non-strike work action

Question 5

In a Step 1 grievance meeting, the supervisor's primary objective should be to:

Accepted Answer

Listen carefully, gather facts, and attempt to resolve the dispute at the lowest level

Answer

Build a formal record to support the agency's position at arbitration

Answer

Delay resolution to allow time for legal review

Answer

Convince the employee to withdraw the grievance voluntarily

Question 6

A union contract contains a 'just cause' standard for disciplinary actions. This means management must show:

Accepted Answer

That the discipline was reasonable, based on evidence, and proportionate to the offense

Answer

That the employee received written notice of all agency rules at hire

Answer

That more than one supervisor recommended the disciplinary action

Answer

That the employee has a prior disciplinary record