Situational Judgement Flashcards

You are a Fast Stream trainee and discover that a colleague has been using outdated data in a ministerial briefing that is due to be submitted today. Your colleague is senior to you and has already approved the document. What is the most effective course of action?

Answer: Raise the data concern directly with your colleague, explaining what you've found and suggesting the briefing be updated before submission

The Civil Service values of honesty and integrity require you to raise concerns about accuracy, regardless of seniority. Speaking directly to your colleague first is professional, gives them the opportunity to correct the error, and maintains working relationships. Going over their head or staying silent would be inappropriate.

During a cross-departmental project meeting, two team members from different departments have a heated disagreement about resource allocation. You are chairing the meeting. What should you do?

Answer: Acknowledge both perspectives, suggest the specific point is taken offline for resolution, and refocus the meeting on agreed agenda items

Effective meeting management requires acknowledging different viewpoints while keeping the session productive. Taking the contentious item offline allows proper resolution without derailing the wider meeting. This demonstrates the Civil Service competency of 'working together' and effective leadership.

You receive a request from a journalist asking for data about your department's spending that you believe should be publicly available. Your communications team is unavailable. What is the best approach?

Answer: Explain that you'll need to direct their request through the proper communications channels and provide the contact details for when the team is available

Media engagement must go through proper channels. While transparency is important, individual civil servants should not independently release information to journalists. Directing them to the communications team ensures proper process is followed while remaining helpful and professional.

Your team has been asked to deliver a policy paper two weeks earlier than planned. You assess that the quality will be significantly compromised if you meet the new deadline. What is the most appropriate response?

Answer: Present your manager with a clear assessment of the quality trade-offs, suggest which sections could be prioritised, and propose options for managing the risk

Providing honest, evidence-based advice — including uncomfortable truths — is a core Civil Service duty. Presenting options and trade-offs allows decision-makers to make informed choices. This approach demonstrates both integrity and constructive problem-solving.

A member of the public contacts your team with a complaint about a government service. The issue falls outside your department's remit. How should you respond?

Answer: Listen to their concern, explain which department handles this matter, and offer to direct them to the correct team with relevant contact information

Good public service means being helpful even when the matter isn't your direct responsibility. Listening shows respect, being honest about remit demonstrates integrity, and providing a warm referral ensures the person gets the help they need. Making promises you can't keep would be worse than a clear redirect.

You notice that your team's approach to a particular process creates an unnecessary burden for a specific demographic group. No one has complained, and changing the process would require significant effort. What should you do?

Answer: Raise the issue with your line manager, setting out the impact on the affected group and proposing a review of the process

Proactively identifying and raising equality concerns reflects the Civil Service commitment to serving all citizens fairly, aligned with the Public Sector Equality Duty. Raising it with evidence and a proposed way forward shows initiative without overstepping authority.